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My5 (M5) Hotel & Kitchen

Last Updated: January 2026

These Terms & Conditions govern all reservations, stays, services, and use of the website and facilities of My5 Hotel & Kitchen (“the Hotel,” “we,” “our,” or “us”). By making a reservation, staying at the Hotel, or using our services, you agree to these Terms & Conditions.

1. Reservations & Bookings

  • All bookings are subject to availability.

  • Reservations may be made directly with the Hotel or through third-party booking platforms.

  • Guests must be 18 years or older to make a reservation.

  • Valid identification may be required at check-in.

2. Rates & Payments

  • Room rates are quoted per night and may be subject to applicable taxes or service charges.

  • Payment may be required in advance, at check-in, or at check-out, depending on the booking type.

  • The Hotel reserves the right to change rates without prior notice; confirmed bookings will not be affected.

3. Check-In & Check-Out

  • Check-in: From [Insert Time]

  • Check-out: By [Insert Time]

  • Early check-in or late check-out is subject to availability and may incur additional charges.

4. Cancellations & No-Shows

  • Cancellation policies vary depending on the rate plan or booking platform used.

  • Failure to cancel within the permitted period or failure to arrive (“no-show”) may result in a charge equivalent to one night’s stay or as specified at booking.

5. Occupancy & Use of Rooms

  • Room occupancy must not exceed the maximum number of guests allowed per room category.

  • Rooms are for accommodation purposes only and must not be used for illegal, commercial, or disruptive activities.

  • The Hotel reserves the right to terminate a stay without refund if these conditions are violated.

6. Guest Conduct

Guests are expected to:

  • Respect hotel staff, other guests, and property.

  • Avoid excessive noise or disruptive behavior.

  • Comply with all safety and security procedures.

The Hotel reserves the right to refuse service or evict guests engaging in inappropriate, abusive, or unlawful behavior.

7. Damage & Liability

  • Guests are responsible for any damage to hotel property caused during their stay.

  • The Hotel may charge repair or replacement costs where damage occurs.

  • The Hotel is not liable for loss, theft, or damage to personal belongings unless caused by proven negligence.

8. Valuables

  • In-room safes are provided for guest convenience.

  • The Hotel is not responsible for valuables left unsecured in rooms or public areas.

9. Amenities & Services

  • Facilities and services are provided subject to availability.

  • The Hotel reserves the right to suspend or modify services for maintenance, safety, or operational reasons.

10. Health, Safety & Security

  • Guests must comply with all health, safety, and security guidelines.

  • The Hotel is not responsible for injuries resulting from failure to follow posted instructions or staff guidance.

11. Privacy

  • Guest personal data is handled in accordance with our Privacy Policy.

12. Changes to Terms

  • The Hotel reserves the right to amend these Terms & Conditions at any time.

  • Updates will be posted on our website and take effect immediately.

13. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Ghana.