My5 (M5) Hotel & Kitchen

Last Updated: January 2026

My5 Hotel & Kitchen respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following information:

Full name
Contact details (phone number, email address)
Identification details (where legally required)
Booking and payment information
Stay preferences and special requests
Website usage data (cookies and analytics)

2. How We Use Your Information

Your information is used to:

Process reservations and payments
Provide accommodation and services
Communicate booking confirmations and updates
Improve guest experience and service quality
Meet legal and regulatory requirements

3. Sharing of Information

We do not sell or rent personal information.
Information may be shared only with:

Payment processors
Booking platforms (e.g., Booking.com, Airbnb)
Legal or regulatory authorities when required by law

4. Data Security

We implement reasonable technical and organizational measures to protect personal data.
Access to personal information is restricted to authorized staff only.

5. Cookies & Website Analytics

Our website may use cookies to improve functionality and user experience.
Cookies help us understand website usage but do not identify users personally.
You may disable cookies through your browser settings.

6. Data Retention

Personal information is retained only as long as necessary for operational, legal, or regulatory purposes.

7. Guest Rights

Guests have the right to:

Request access to their personal data
Request correction of inaccurate information
Request deletion of data where legally permitted

Requests can be made by contacting the Hotel directly.

8. Children’s Privacy

The Hotel does not knowingly collect personal data from children under 18 without parental consent.

9. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices of external websites.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be posted on our website with an updated revision date.

11. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

My5 (M5) Hotel & Kitchen
Kronum-Afrancho, Kumasi
Ashanti Region, Ghana